Patient Centered Care is a system of comprehensive coordinated primary care. Patient centeredness refers to an ongoing, active partnership with a personal primary care physician who leads a team of professionals dedicated to providing proactive, preventive and chronic care management through all stages of life. Our Conway Center is recognized as a patient centered medical home. We are working towards being recognized at our other centers as well. With a commitment to continuous quality improvement, care teams utilize evidence-based medicine and clinical decision support tools that guide decision making as well as ensure that patients and their families have the education and support to actively participate in their own care.

At Health Care Partners of South Carolina, you are the center of your health care and the most important member of your health care team. Your medical home team includes your Provider working with a team of healthcare professionals, trusted family members or friends (if you wish), and – most importantly – YOU.

Your Medical Home can help you by:

  • Providing you with a consistent team who will help you manage your health care needs
  • Being able to reach your team during office hours and on-call staff 24 hours a day, 7 days a week
  • Using computer technology to track your health information in order to maintain your electronic medical record
  • Keeping in touch with specialists to whom you are referred to for specialty care
  • Providing you with educational information and resources at our office and on our website
  • Answering your health care questions in order to help you better understand your health care needs
  • Developing a specific plan of care with you to meet your health care needs
  • Tracking your care with specialists and other outside agencies through an electronic medical record

YOU can help by:

  • Being an active member of the team for your own health and well-being
  • Talking openly with your team and asking questions about your health care
  • Telling your team if you have been at the hospital or seen a specialist since your last visit
  • Following the plan of care that you and your team have developed
  • Working with your team to make changes, if needed
  • Setting goals that you can reach
  • Bringing your medicine bottles with you to every appointment

Before leaving the office:

  • Make sure you understand what you might need to do before your next appointment.
  • Make sure you leave a working phone number with your team in case someone needs to contact you about lab, radiology results or schedules you to see an outside specialist.


To learn more about Patient Centered Medical Home (PCMH), visit: www.pcmh.ahrq.gov